1. Subscription service
Schmaudio provides access to premium interactive audio stories and related content through recurring subscription plans.
When you purchase a subscription, Premium access is normally activated immediately and remains available for the applicable subscription period.
2. Subscription cancellation
You may cancel your subscription at any time using the subscription management tools provided through Schmaudio or our payment provider.
Unless otherwise stated during cancellation, your subscription remains active until the end of the current paid billing period. You will not be charged for another billing period after the cancellation takes effect.
3. Refunds
Because Premium access is provided immediately, subscription payments are generally non-refundable after the subscription period has begun, except where a refund is required by applicable law or the terms of our payment provider.
Refunds are generally not provided for:
- Partially used subscription periods
- Unused subscription time
- Failure to use the service after purchase
- Forgetting to cancel before a subscription renews
This policy does not limit any mandatory consumer rights you may have under applicable law.
4. Exceptional circumstances
A refund request may be considered in circumstances such as:
- Duplicate payments
- Unauthorized or fraudulent transactions
- Technical problems that prevented reasonable access to Premium
- Content or services that were materially faulty or not provided as described
- Other circumstances in which a refund is required by law or considered appropriate
Each request is reviewed individually based on the relevant circumstances.
5. Payment provider
Schmaudio subscriptions are sold and payments are processed by Paddle, our merchant of record.
Refunds may therefore be processed by Paddle and may also be subject to Paddle's buyer terms, refund procedures and applicable legal requirements.
6. Contact
To request a refund or ask a question about a payment, subscription or cancellation, please use our contact form.
Please include the email address used for the purchase and any relevant transaction or subscription details. Do not include payment-card details.
7. Changes to this Refund Policy
We may update this Refund Policy when our service, payment arrangements or legal obligations change. The current version will always be published on this page.